Vigier Guitars

I purchased a used 2018 Excalibur original from Reveb and there is minimal fret area from the high E string to the fret edge of the first several frets which I attempted to attach a picture of. The area available for the string measures approximately 2/64 inch. 
This minimal clearance causes the high E string to pull off of the fretbaord constantly and makes it nearly impossible to play high E string runs on this guitar.
I also have a Vigier Wood with approximately 3/64 inch string area and 2005 Excalibur original with approximately 4-5/64 inch string area and string slipping is not a problem on these guitars.
I made two attempts to contact customer service, by email from the Vigier web site and a PM on Facebook, several weeks ago and have heard nothing back.  My Facebook message was "seen" shortly after but I have had no response. I am disappointed in the lack of response from any customer service in regards to this issue. 
Is this a normal variant to the fret/string spacing? 
I will also attempt to attach pictures of the other two guitars for comparison. 
 

2005 Excalibur

GV Wood

As you can see there is much less space available for the string on the one Excalibur.  Could someone please contact me to try to remedy the situation?
Thank you. 

What's it like at the low E side?

During transportation the neck alignment can shift, so, it is probably a matter of aligning the neck properly.
Unlock the neck screws a little ,enough to untight the neck not more and, your guitar facing you, push the neck to the left.
If you are unsure, contact a luthier.